Shipping Policy
Last updated: August 2026
Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Estimates
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Ground | 5–7 business days | Calculated at checkout |
| Expedited (2-Day) | 2 business days | Calculated at checkout |
| Overnight | Next business day | Calculated at checkout |
Delivery estimates begin after your order has been processed and handed off to the carrier. Relivia Wellness is not responsible for carrier delays beyond our control.
Shipping Destinations
We currently ship to all 50 U.S. states. International shipping is not available at this time. P.O. Boxes may not be eligible for all shipping methods.
Large Item Shipping (Massage Chairs)
Massage chairs and other oversized items ship via freight carrier. Delivery typically takes 7–14 business days. You will be contacted to schedule a delivery window. White-glove delivery and assembly services may be available for an additional fee.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this number to track your shipment directly on the carrier's website.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [email protected]. We will work with the carrier to resolve the issue as quickly as possible.
Contact Us
Questions about your shipment? Reach us at [email protected] or visit our contact page.